Refund Policy

1. The guarantee

FireDev LLC dba MeshVault stands behind delivery of the Agent Skills Starter Pack. When Stripe reports the transaction as paid, we manually send the current pack archive to the purchase email.

If we cannot provide a working copy of the files promised on the Skills sales page, we refund the pack purchase through Stripe.

2. What the guarantee covers

The delivery guarantee applies when:

• Stripe reports the purchase as paid, but MeshVault cannot deliver the pack;
• the delivered archive cannot be opened and we cannot provide a working replacement; or
• the delivered pack materially omits files listed on the sales page and we cannot correct the delivery.

We may first resend the archive, correct the email address after verification, replace a damaged archive, or send a corrected pack containing the missing listed files.

3. What the guarantee does not cover

This is a delivery guarantee, not a trial or a promise of results. It does not cover:

• change of mind after a working pack is delivered;
• fit with a particular model, agent, editor, vault, or third-party tool;
• customization, installation, migration, or integration work;
• ongoing support, updates, consulting, or monitoring;
• the MeshVault iPhone or Mac apps, which are still in development and are not part of the purchase; or
• revenue, productivity, compliance, security, or other business outcomes.

Separate written agreements for MeshVault installations or other services have their own payment and refund terms.

4. How to request delivery help or a refund

Email contact@meshvault.ai from the address used at checkout within 14 calendar days of payment. Include:

• the purchase email;
• the approximate purchase date;
• the Stripe receipt or transaction reference, if available; and
• a short description of what was not delivered or did not open.

Do not email a card number, bank account number, password, or other full payment credential.

5. How we resolve a request

MeshVault checks Stripe's transaction status and the fulfillment record. If the guarantee can be satisfied with a working delivery, we will arrange that delivery. If we cannot satisfy it, we will issue the refund through Stripe to the original payment method.

Stripe, the payment method, and the financial institution control when a completed refund appears. MeshVault cannot promise a specific posting time after the refund is submitted.

6. License after a refund

When a refund is issued, the internal-use license for the pack ends. The purchaser must stop using and delete the pack and adapted copies, while keeping ownership of original business content and outputs created before the refund.

7. Rights that cannot be waived

This policy does not limit a refund, cancellation, or consumer right that applicable law does not allow us to waive. Where a non-waivable rule conflicts with this policy, that rule controls.

For other purchase terms, read the Purchase Terms. For information handling, read the Privacy Policy.

8. Contact

FireDev LLC dba MeshVault handles delivery and refund requests for this pack.

For the fastest lookup, write from the email address used at Stripe checkout and include the receipt or transaction reference when available.